Pick Up

Real issues in the training and hiring of foreign staff became highlighted…
The intern taught us the true essence of cooperating with foreigners

Social Welfare Corporation SHINKOKAISocial Welfare Corporation SHINKOKAI

企業企業Social Welfare Corporation SHINKOKAI

Osaka/Medical, Health Care and Welfare

インターンインターンPham Phuong Nguyen

Vietnam/Graduated from Vietnam National University, Ho Chi Minh/Japanese Studies


Creating an environment where foreigners can work with peace of mind

Q.Why did your company decide to take on interns? What did you aim to achieve?
The service area of our corporation has seen the advance of aging population and population drain, having difficulty in securing staff for nursing care employees. With the EPA (Economic Partnership Agreement) alone, it is difficult to secure employees, so we thought we need to open our doors to foreign exchange students and technical interns as well. For that purpose, we wanted to create an environment where foreigners can feel comfortable in coming to Japan and working. In order to create the environment and system for employing nursing care staff, we want to hear the opinions of foreigners, so we applied to this program. As foreign nursing care staff increase, problems can be expected to arise from differences in culture and customs, so making preparations to respond to those issues is another objective.



Utilizing the opinions and suggestions from a foreigner’s perspective, we prepared materials that will be helpful for future management

Q.What kind of internship did you run? What difficulties did you face and how did you resolve them?
First, in order to get the intern to know about this facility, we decided to have her learn while checking the manual etc. During those activities, just around that time there was a breakout of the norovirus, and we asked the intern to prepare a dual Japanese-English version of a first response manual. Japanese staff took pictures to be used, and handed them to the intern. The intern looked at them, and said “foreigners won’t understand these”, and suggested retaking the photos from a foreigner’s perspective. The finished manual was quite detailed, and received high praise as easy to understand among foreign staff. In addition, for the training of foreign staff, he also made a response flow chart when an accident occurs, manuals for norovirus and influenza, etc. Finally, she made an explanation video for these facilities for Vietnamese people. We plan to make use of this video in recruitment activities for Vietnamese staff going forward.



We noticed what was lacking in the system until now, and learned the required stance for working together with foreign staff

Q.Comparing before and after the internship, what effects did it have on you, your employees, or your organization?
The biggest success was reforming the awareness of Japanese staff regarding working together with foreign staff. Until now, we have had an active stance on accepting foreigners in these facilities, and believed we had sufficient measure in place to that end. However, through this internship, we realized that our stance that “we will also have foreigners work here following the methods of these facilities”, is not making an environment that is easy to work at from the perspective of foreigners. Methods of training and materials were only those made by Japanese people from a Japanese perspective. As pointed out by the intern, the meaning of symbols on flow charts is difficult for foreigners to understand, and we also realized it is necessary to explain the meaning of procedures when explain work procedures. Suggestions given to us from the intern during the internship were all quite valuable, and we intend to use them for future hiring and training of foreign staff.



I learned Japanese business etiquette of “ho-ren-so” and “punctuality”

Q.What did you get out of the internship?
During the internship, my Japanese improved by speaking Japanese everyday with Japanese staff, and reading Japanese materials. I also experienced Japanese business etiquette of “ho-ren-so” (literally, “report / contact / consult”) and “punctuality”, learning their importance. I also learned through the internship at these facilities that many Japanese people actually do care a lot about others. Before coming to Japan, I felt that Japanese people were somewhat cold, but through working closely together, my perception changed completely. By leaving my country and coming to Japan, I learned about differences between our two cultures, giving me an opportunity to reflect upon various things about my own country.



NiKKi Fron Co., Ltd.

企業NiKKi Fron Co., Ltd.


インターンDang Phan Binh Minh

Vietnam/Foreign Trade University HCMC/International Economics

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Toyama/Planning, Development, Manufacturing and Sales of Quasi-drugs and Cosmetics

インターンLe Nguyen Khanh Hoa

Vietnam/University of Medicine and Pharmacy at Ho Chi Minh city/ Pharmacy

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企業sngDESIGN Inc

Okinawa/Architecture and Structural Design

インターンRamadhani Daniar Rose

Indonesia/Graduated from Gadjah Mada University/Architecture

インターンCo Se Lin

Myanmar/Graduated from Technological University Mandalay /Civil Engineering

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Kanagawa/Management of Soccer Team

インターンGyaziandri Arif Sumawinata

Indonesia/Graduated from Parahyangan Catholic University/International Relations

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MJTEC Co., Ltd.

企業MJTEC Co., Ltd.


インターンNoor Haslinda Hanapi

Malaysia/Master's degree at National University of Malaysia/Mechanical & Materials Engineering

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Japan Food Entertainment Inc.

企業Japan Food Entertainment Inc.

Kyoto/Food Service Industry

インターンLe Van Hai

Vietnam/Graduated from University of Finance and Marketing/Commerce,International Business Management

インターンSinaga Ganda Saputra

Indonesia/Institut Teknologi Bandung/Architecture

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