Currently, Pham is in charge of interpretation between foreign certified care workers and Japanese staff and assigned as a Japanese-language instructor for foreign students and EPA certified care worker for candidates that we accepted. In the beginning of acceptance of an intern, there was a mismatch between the purpose of acceptance on the company side and the intern's intention. We assumed to have someone who was interested in care welfare; however, Pham-san aimed to become a Japanese interpreter in the future, so we struggled to bridge the gap between us. We also had the intention to hire the person who came as an intern, so we wanted to clarify the advantages of accepting her and confirm her intention. As a result, there were some differences in the ways of communicating intent and feelings between Japanese and Vietnamese, and I remember it was on the day of her return to the country and we were heading to the airport when we reached an agreement. Come to think of it, I feel such experience is all utilized.

Because we accept a foreign staff member who has different culture and climate, misunderstandings occurr in communicating with not only Japanese staff members but also among foreign staff members. Particularly in the case of the nursing care site, problem due to the difference in subtle nuances frequently occurs. For that reason, Pham who understands the differences in culture and communication and fills the gap between them is an absolute treasure. As she was skilled at paperwork when she was an intern, she has been very much helpful as she quickly performs her duties. When she came in the beginning, we had our hands full with the acceptance of two foreign certified care workers but now, we have gained the confidence to actively accept foreign students and certified care workers from various countries. As she intervenes in any problem caused by misunderstandings, Japanese staff members are now able to make flexible responses.

labour shortage has become serious in medical and welfare sites in Japan. On the other hand, due to being conservative in acceptance even though foreign workers are needed, I feel that approaching troubled facilities and people is our mission. In the near future, the problem of an aging population is expected to arise in Asian countries such as China and Vietnam. For foreign certified care workers working in Japan, I would like to help making use of their experience for the future of their respective countries. I would like them to be aware that caring for the elderly in Japan will lead to contributing to their respective countries and to find their jobs rewarding. At the care welfare sites, various problems occur. The accepting company's flexibility will be tested in working with foreign nationals. I would like to "comfortably" and "patiently" move foward with the promotion of telling and understanding the respective countries' customs.